Boiling Water Tap FAQs

General

Our taps come with a boiler tank that holds up to 2.4 litres of near-boiling water, which can be drawn through the tap with the turn of a handle. The boiler tank (and accompanying filter) is installed below your kitchen sink and is designed to be as compact as possible.

Learn more about how our taps work

A 2-in-1 kitchen tap is a standard mixer that delivers mains hot water and mains cold water.

A 3-in-1 instant boiling water tap delivers mains hot, mains cold, and instant filtered boiling water.

A 4-in-1 instant boiling water tap delivers mains hot, mains cold, instant filtered boiling water, plus filtered cold (or filtered chilled on some models) drinking water.

A 5-in-1 instant boiling water tap delivers mains hot, mains cold, instant filtered boiling water, filtered cold, and chilled filtered water.

A 'flex' boiling water tap has a pull-out spout, which you can use to move the flow of water around your kitchen sink. This can be a 3-in-1 or a 4-in-1 tap. For safety reasons, many 'flex' taps won't allow you to use the boiling water function when the spout is pulled out.

Shop our flex taps.

Our boiling water taps deliver up to 98°C water, which makes for a more efficient system as less water is lost as steam. Our touch-screen tanks come with 5 temperature presets: 75°C, 85°C, 90°C, 95°C and 98°C. This means you can customise your tap to your desired setting.

No, it is unnecessary to turn off your boiling water tap at night. The tank is designed to be ultra-efficient and can maintain its temperature at the expense of very little energy. In fact, turning the tank off and allowing it to cool will only cost more as the tank will need to reheat in the morning.

For holidays of 7 days or less, we would recommend leaving it on. If you are going away for longer, you may wish to switch your tap off to save energy. To do this, you can simply switch the tank off using the touch-screen and then turn it off on the wall. When you return, we recommend draining the tank completely and allowing it to refill.

Costs

We have designed our boiling water taps to be extremely energy-efficient, costing less than 10p a day to run. The greatest saving, however, is time. With a boiling water tap, you'll no longer have to wait for the kettle to boil or juggle multiple kettles of water.

Kettles cost a few pence per boil, which means they may cost more to run if they're used multiple times a day.

Environment

Built using advanced hardware, our boiling water taps use very little energy to heat the water within the tank. A heavily insulated tank also ensures little energy is required to keep the water at high temperatures. What's more, our 4-in-1 taps remove the need for expensive and environmentally damaging bottled water, offering pure chilled water on tap, whenever you need it.

Our taps are designed to last for years, even in areas with hard water. A boiling water tap that has been properly maintained may last up to a decade or longer. What's more, our 2 year warranty (1 year on Hanström 4-in-1 Swan and Square taps) ensures you are covered in the rare event that your tap malfunctions.

Installation

It's a relatively simple process to install a boiling water tap, requiring just a few tools and basic DIY/plumbing skills. The job becomes more complex if you need to fit a new plug socket - we recommend you hire an electrician in this instance.

Your tap will come with a detailed installation guide for you or somebody else to follow. In basic terms, you will need to:

Fit your tap to the kitchen sink
Fit the boiler tank in the cupboard below your sink
Connect the tank to the provided filter and then your mains water supply
Connect the tap to the tank
Plug the tank in on the wall and turn it on
Allow the tank to fill with water and heat up (this may take up to 10 minutes the first time)
Test each water function by turning the handles
Enjoy!

Our team are on hand if you require help at any time.

Get in touch here.

It's not necessary to hire a plumber to install a boiling water tap, however, if you have little DIY or plumbing knowledge we do recommend seeking professional help. Equally, if your installation requires a new plug to be fitted, we also suggest seeking a tradesman.

Our filters are designed to remove unwanted minerals and chemicals from the system, reducing the build-up of limescale and prolonging the life of your boiler tank and tap. To ensure your filter works at maximum efficiency, we recommend changing your filter every 6 months.

You can purchase replacement filters here.

Maintenance

Yes, a boiling water tap is simple to maintain. Besides changing the filter every 6 months, you will need to do little to keep it running smoothly. We do recommend checking the fittings every few weeks just to make sure everything is secure and is working as it should. If you do experience any problems, we suggest you get in touch as soon as possible.

Learn more about maintaining your boiling water tap.

Your tap can be cleaned with a non-abrasive sponge and a drop of washing-up liquid. Simply lather the tap with the washing-up liquid, rinse it off with lukewarm water and then buff it dry with a microfibre cloth. We recommend you do not use abrasive chemicals (including bleach) or scrubbers as this can damage the finish on your tap. This is particularly important for our black boiling water taps.

Our filters are designed to remove unwanted minerals and chemicals from the system, reducing the build-up of limescale and prolonging the life of your boiler tank and tap. To ensure your filter works at maximum efficiency, we recommend changing your filter every 6 months.

You can purchase replacement filters here.

Safety

Yes, our taps are designed with safety in mind. The spring-loaded mechanism prevents little ones from accessing boiling water, while also switching the boiling water function off when you move away from the sink. What's more, at 98°C, the near-boiling water is dispensed in a steady stream without spluttering.

Our taps are safer than kettles for a few reasons:

They can't be moved around the room, unlike a kettle
They don't become hot to the touch, unlike a kettle
They have a spring-loaded mechanism to prevent children from accessing boiling water

Learn more about boiling tap safety

Our taps are safer than kettles for a few reasons:

They can't be moved around the room, unlike a kettle
They don't become hot to the touch, unlike a kettle
They have a spring-loaded mechanism to prevent children from accessing boiling water

Learn more about boiling tap safety here.

Orders

We offer free delivery on all our products to mainland UK addresses.

Once your order is fulfilled, you’ll receive an email with a tracking number so you can easily monitor your delivery.

Standard delivery is 2-3 days of placing an order during business hours Monday to Friday.

Next day delivery is available on orders placed before 2pm Monday to Friday. Any orders placed after this time will be sent the following working day.

Yes, you can return your tap within 14 days of receipt and ensure it is returned to us within 30 days for a refund.

Please ensure the item is unused, unmarked, and in its original packaging. Your tap must be in perfect sellable condition and returned with all of its parts. Send an email to orders@verana.co.uk if you would like to return your tap.

A £30 fee applies to cover secure returns, insurance, quality checks, and restocking. This ensures your return is handled safely and efficiently.

Find out more about refunds and returns.

Warranty

All our products come with a 2 year manufacturer's guarantee, starting from the date of purchase. This warranty covers manufacturing defects.

If a fault develops within this 2 year period, please contact us first at orders@verana.co.uk. We will guide you on the next steps. Please note that all products reported as faulty will be tested by the manufacturer. If the fault is found to be due to damage or misuse—such as improper installation or handling—the warranty will be voided, and the product will be returned to you.

If the fault is covered under the warranty, we will assist you with the repair or replacement process to ensure your satisfaction.

Filter Change Requirements

To keep your Verana product running smoothly and to ensure your warranty stays valid, please follow these essential guidelines:

Regular Filter Changes:

Every 6 Months: Change your filters every 6 months.
Hard Water Areas: If you live in a hard water area, change your filters every 3 months.

Check Your Water Type:

Find out if your area has hard water by checking with your local water authority or using a home test kit.

Approved Filters Only:

Where to Buy: Always purchase your filters directly from Verana or our partner, Hanstrom.
Warranty Notice: Using filters from other sources will void your warranty and may damage your boiler.
Non-approved filters can harm your system and warranty will be voided.

Replacement Policy

At Verana, your satisfaction is our priority. If you need a replacement for a tap or boiler, we provide an additional warranty on the replacement item to give you peace of mind.

Replacement Warranty Extension

Expired Warranty: If your original warranty has expired, your replacement item will come with a 3-month warranty starting from the date you receive the replacement.
Active Warranty: If your original warranty is still active, the replacement will carry over the remaining warranty period. Additionally, the warranty will be extended to ensure coverage for a total of up to 12 months from the original purchase date.

Important Notes:

Applicability: The warranty extension applies only to the replacement items and is an addition to the original warranty terms.
Coverage: The extended warranty covers the same conditions as the original manufacturer's guarantee, protecting your product against defects in materials and workmanship.