Your questions about Verana, answered. Find help with choosing a tap, installation, care and more. Need a hand? Our team is here to help.
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A boiling water tap uses a boiler tank that is installed below the sink and plugged into your mains, maintaining a constant supply of piping-hot water. When you turn the boiling water handle on the tap, the water is released from the tank and is delivered instantly to your sink.
The boiler tank is often supplied with the tap and comes in a wide range of capacities, from 1 litre up to 6+ litres. All of our taps come with a 2.4L boiler tank included in the price, which is compact enough to fit into the majority of kitchen cupboards - 2.4 litres of water is roughly 7-8 cups and the tank takes around 4 minutes to reheat. Larger tanks require more space, of course, which can be difficult to manage in a small kitchen.
Despite being powered electronically, the boiling water tap's tank is insulated against heat loss, which makes it energy-efficient. Maintaining water at a high temperature also requires surprisingly little energy compared to boiling water from cool, as kettles do. If you use the kettle multiple times every day, a boiling water tap is unlikely to cause any increases in your daily energy use.
If you're wondering what the difference is between a 3-in-1 and a 4-in-1 tap, it's all in the filter. Both types of boiling tap can dispense regular hot, cold and filtered boiling water, but only the 4-in-1 can dispense regular hot and cold water, filtered boiling water and filtered cold water. This is provided by a high-quality carbon filter that removes impurities from unfiltered water, purifying it and delivering crystal-clear H20 every time.
Take a look at the diagrams below for more information on how boiling taps work.
Yes. Boiling water taps can be a more energy-efficient alternative to a traditional kettle. Because the boiler only heats the water you need, they can help reduce energy consumption and minimise water waste.
Unlike a kettle, which is often overfilled, a boiling water tap dispenses only the amount of water required. This helps avoid repeatedly heating excess water, making it a more efficient choice for everyday use.
Yes. All our boiling water taps include child-safe controls to help prevent accidental dispensing of boiling water, giving you added peace of mind in a busy kitchen.
As with a kettle, boiling water can cause burns. Always keep hands clear of the water flow, supervise children and follow the installation and operating instructions supplied with your tap.
Press and hold the button on the left handle.
Rotate and hold the handle 90° backwards. This will initiate the controlled flow of boiling water.
Releasing the handle will automatically stop the boiling water flow.
For many households, yes. Boiling water taps provide filtered boiling water instantly, so there's no waiting for a kettle to boil. They can also be more energy-efficient, as they only dispense the amount of water you need, helping to reduce both energy consumption and water waste.
Whether you're making a cup of tea, preparing coffee or cooking, a boiling water tap offers greater convenience while helping to lower everyday running costs.
Boiling water taps are designed to be highly energy-efficient. A typical insulated boiler uses around 1 watt of standby power per hour, meaning it consumes very little energy when maintaining temperature.
On average, a boiling water tap costs around 3p per day to run, depending on usage and electricity tariffs. By comparison, boiling a traditional kettle costs around 2.5p per boil, making a boiling water tap a more economical choice for households that regularly use hot water throughout the day.
Our boiling water taps dispense water at temperatures between 75°C and 99°C, providing instant boiling water whenever you need it.
Our 2.4-litre boiler provides approximately 5–6 cups of boiling water before requiring a short reheat cycle, making it ideal for busy households and entertaining guests.
Once reheated, you'll have another supply of instant boiling water ready for everything from your morning coffee to a round of teas for friends and family.
Our designs are available in 12 stunning finishes: Matt Black, Chrome, Brushed Nickel, Brushed Brass, Brushed Gold, Champagne Gold, Brushed Copper, Rose Gold, Brushed Gunmetal, Aged Brass, Antique Brass and Brushed Bronze.
With a wide choice of finishes and designs, you’ll find a tap at Verana to complement your kitchen.
We offer free delivery on all our products to mainland UK addresses.
Once your order has been dispatched, you'll receive a confirmation email with your tracking details so you can monitor your delivery every step of the way.
Our standard delivery service takes 2–3 working days for orders placed during business hours, Monday to Friday.
If you need your order sooner, next working day delivery is available on orders placed before 2:00pm (Monday to Friday). Orders received after 2:00pm will be dispatched on the next working day for delivery the following working day.
Once your order has been dispatched, you'll receive a confirmation email with your tracking details so you can follow its journey.
We offer international delivery on our taps to most European countries for a flat rate of £200.
If any items in your basket cannot be delivered to your selected country, you'll be notified during the checkout process.
If your country is not listed, or you have any questions about international delivery, please contact us and we'll be happy to see if we can help.
If you believe a product purchased from Verana has developed a fault, please contact our customer support team as soon as possible. You can reach us by email at orders@verana.co.uk or by phone on 01924 730 525.
We'll assess the issue and guide you through the warranty process. If the product needs to be returned, we'll provide a pre-approved returns label, so there's no need to arrange or pay for postage yourself.
Our team will work with you to resolve the issue as quickly as possible, whether that involves troubleshooting, repair, replacement or another appropriate solution.
No problem. If you've changed your mind, simply let us know within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging and in a resalable condition.
To arrange a return, contact our team first so we can authorise the return and provide a pre-approved returns label. Please do not return items without prior approval.
Please note that a £30 administration fee applies to unwanted returns to cover insured collection, inspection and restocking. Once your return has been received and approved, your refund will be processed to your original payment method.
For full details, please see our Refund Policy.
Yes. Products purchased from Verana come with a manufacturer’s warranty. Please check the individual product page for the cover and duration that apply to your model.
The warranty period varies depending on the product, with most taps covered by a 2-year manufacturer's warranty, while some models and accessories are covered by a 1-year warranty. Your specific warranty period is shown on the individual product page.
To keep your warranty valid, please ensure your product is installed and maintained in accordance with the installation and care instructions, including replacing filters at the recommended intervals.
If you ever need to make a warranty claim, simply contact our customer support team and we'll be happy to help.
Need help?
Our UK-based support team is available five days a week. We'll send you the right document or talk you through it.